InfoSend's CSRPay product is a value-added offering providing an additional payment method for clients to utilize. Using the CSRPay tool, a client's customer service representatives are able to take phone or in-person credit card or ACH payments on demand. The CSRPay product is PCI Level 1 compliant: all payment information is transmitted via InfoSend's secure web portal and tokenized by our payment processor partners.Features of InfoSend's CSRPay Product:
- CSRPay provides the ability for customer service representatives to take immediate electronic payments either via credit card or ACH.
- The client's customer service representative queries InfoSend's CSR Portal for a customer's account information and is able to execute payment on that customer's account
- The customer service representative uses the CSRPay tool to input a customer's payment information, collecting that information either on the phone or in person.
- Payment to a customer's account is immediately posted to a customer's profile and reported to the customer's account
- Customers may provide an email address to receive an automated payment receipt as proof of payment
- Payments can be made immediately or scheduled for a future date, if allowed under the client's account configuration
CSRPay can be purchased as a standalone option, or in addition to other InfoSend eBusiness products.